Refund policy

Cappelli d’Oro Returns and Refund Policy

At Cappelli d’Oro, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our returns and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on All Products
We offer a full return guarantee on all products.

Return Shipping Costs
Customers are responsible for the shipping costs of returns. Cappelli d’Oro does not reimburse return shipping costs and is not liable for any costs incurred during the return process. Please refer to our general terms and conditions for full details.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will not be accepted. Please respect this timeframe to be eligible for a return.

Exchanging Sale Products
Sale items can be exchanged or returned without any worries.

100% Guarantee on Faulty Items
We offer a full guarantee on all faulty items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, according to your preference.

Return Process
To initiate a return, please send an email to info@cappellidoro.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Return Form Requirement
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure correct handling of your request.

Conclusion
Cappelli d’Oro is dedicated to ensuring customer satisfaction. By respecting our returns and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service at info@cappellidoro.com.