Privacy policy

Privacy Policy of Cappelli d’Oro

Cappelli d’Oro attaches great importance to the protection of its customers’ personal data. This privacy policy describes how personal information is collected, used, and protected. By using our services, you agree to the practices described in this policy.

Collection of Personal Information
Cappelli d’Oro collects various types of personal data to provide an optimal shopping experience. This data may include:

  • First and last name

  • Delivery and billing address

  • Email address

  • Telephone number

  • Payment information

Use of Personal Information
The personal information collected is used for the following purposes:

  • Processing and dispatching orders

  • Managing payments and preventing fraud

  • Communicating with customers about their orders and our product range

  • Improving our customer service and responding to requests

  • Sending information about new products, promotions, and events (with the customer’s consent)

Sharing of Personal Information
Cappelli d’Oro does not sell, rent, or share personal information with third parties, except in the following cases:

  • With external service providers who process payments and dispatch orders

  • If required by law or to comply with legal procedures

  • To protect the rights, property, or safety of Cappelli d’Oro, its customers, or the public

Protection of Personal Information
Cappelli d’Oro implements appropriate security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include, among others:

  • The use of encryption technologies for payment transactions

  • Limited access to personal information for employees and partners who need the information to provide our services

Retention of Personal Information
Cappelli d’Oro retains personal data for as long as necessary to achieve the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights
Customers have certain rights regarding their personal data under applicable law, including:

  • Right of access: Customers may request a copy of their personal data held by Cappelli d’Oro.

  • Right to rectification: Customers may request the correction of inaccurate or incomplete personal data.

  • Right to erasure: Customers may request the deletion of their personal data, subject to statutory retention periods.

  • Right to withdraw consent: Customers may withdraw their consent for the processing of their personal data at any time.

Cookies and Similar Technologies
Cappelli d’Oro uses cookies and similar technologies to enhance the user experience on our website. Cookies help remember customer preferences and track site usage. Customers can adjust their browser settings to refuse cookies, but this may affect the functionality of the website.

Changes to the Privacy Policy
Cappelli d’Oro may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to return to this page regularly to stay informed about any changes.

Contact Information
For questions about this privacy policy or to exercise your rights regarding personal data, you can contact Cappelli d’Oro at:

Email: info@cappellidoro.com

Cappelli d’Oro is committed to protecting the privacy of its customers and using personal data in a responsible and secure manner.