Frequently asked questions
Ordering & Payment
Will I receive an order confirmation?
Yes, once you have placed your order, you will automatically receive an order confirmation by email. Haven’t received it? Please check your spam folder, or get in touch with us.
Which payment methods are available?
At Cappelli d’Oro, you can pay safely and easily using the following methods:
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Credit Card (Visa, MasterCard, American Express)
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Klarna (Pay Later)
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Apple Pay
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Google Pay
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PayPal
We ensure your payment is processed smoothly and securely.
Shipping & Delivery
What is the delivery time?
If you order before 5:00 pm, your parcel will usually be delivered within 3 working days to the UK. We do our utmost to dispatch your order as quickly as possible!
How much are the shipping costs?
We always offer free shipping on all orders – regardless of the order amount. You will never pay for shipping
How will my order be shipped?
All our orders are shipped using a reliable courier Royal Mail, so you can expect your order quickly and in perfect condition.
I haven’t received my order. What should I do?
That’s unfortunate! First, check the track & trace link sent to you by email. If you still need help or something isn’t right, please contact us via our contact page – we are happy to assist you.
Returns & Exchanges
How can I return or exchange a product?
Returning or exchanging is very easy. Simply visit our returns page, follow the instructions, and return the product within 30 days in its original condition and packaging.
Are returns free of charge?
At this time, return shipping costs are your own responsibility. We recommend using a track & trace shipping method.
When will I get my refund?
As soon as we have received the item in good condition (unused and clean), we will refund your purchase amount to your account. This usually takes 2–5 working days.
Can I return sale items?
Yes, sale items can be returned, provided they are unworn and in good condition.
Is your question not listed?
Still have another question? Please feel free to contact us – we are here to help. You can reach us via our contact page, and we will ensure you receive a personal reply within 24 hours